AdvisoryHQ Warby Parker Review | About the Company . Earpiece broke off at the hinges due to rusted screws only about 1 year after purchase. pupillary distance measurement- and i don't know if i can do that on line with a credit card as the website says. Nowadays, it’s on par with the likes of Warby Parker for their competitively-priced, stylish frames that include prescription lenses, along with an identical free home try-on program that allows you to try out 5 frames for 5 days before purchase. On the other hand, certain frames like the Verona and Adriana are specifically designed for women. To find more information about reviews and trust on Sitejabber.com please visit. Accessories Filed Under: buying guides , glasses , home try-on , Liingo , Warby Parker 2 comments On top of it seems they forgot to fit the left lens into the actual frames... just looks like they tried to forcefully push it in rather than shaping it which has bent the left side of the frame. Skip to content. If you don’t like the way your new eyeglasses feel, look, or if you just change your mind altogether, you can exchange the pair you purchased or return them for a full refund. It has been over 2 1/2 weeks and they only could say... we sent you an email. You wouldn't think that I would be happy, but the whole thing left me feeling pretty good about Warby Parker, despite the error. Learn about Warby Parker culture, salaries, benefits, work-life balance, management, job security, and more. We may receive compensation if you click on a link and make a purchase (at no additional cost to you). So you’re getting UV-protection included without an additional coating or cost. Sep 30, 2020 Ben Alsop. The Warby-Parker Clean My Lenses Kit with Anti-Fog Spray costs just $15 and is available from the brand’s website and select stores. I was shocked at how poor the quality of these glasses are. The app can’t diagnose or give you an updated prescription, it just verifies the correction strength you’re currently using. For every pair sold, a pair is distributed to someone in need. It also provides anti-glare and UV-protection. There’s a helpful “Find Your Fit” tool that narrows down the selections to the frames that will fit your face based on the measurements of your current glasses or by using your device camera. For the price, it’s certainly adequate and there are plenty of happy customers. I got a free try on of 5 different frames, and I was even able to keep them longer than expected (we had horrible weather and I have 4 children so getting to a post office isn't always easy to do). There store is closed due the pandemic but they didn't put any policies in place to ensure custers were satisfied with their product. WP didn't work quickly or efficiently to effect progress, dragging their feet to work with my optometrist to get the deal done. I talked to someone on the phone, Sam R. I believe. Warby Parker’s Merrick is a classic round pair with green lenses set inside a gold metallic wire frame. For comparison, Warby Parker’s sunglasses are either $95 or $145 without prescription lenses (single-vision lenses cost an additional $80). He asked for a photo with the bad pair to make sure the PD was correct so that I wouldn't have any issues with the replacements. A Warby Parker glasses review found that all kids’ frames use polycarbonate lenses, recommended for people under the age of 16. I'd look elsewhere if you're reading this review. 5 reviews of Warby Parker "Affordable, quick, and friendly customer service! I cancelled and will go to a different company. She was not kind on the phone and seemed very uninterested. Can't believe some Medicare plans offer Warby Parker as the supplier. Turner has all the makings of a classic, from its soft-edged square lenses to its keyhole nose bridge to its prominent end pieces. In terms of frame variety, Liingo occupies a comfortable middle spot when compared to its competitors. Customer service is absolute garbage both in and out of store. I had good exchanges with WP reps. The layout is nearly identical to Warby Parker’s, up to and including a toggle you can turn on to filter frames by those available for Home Try-On. If you’re ready for an alternative, check out one of our favorites and they’ll have you seeing 20/20. I called the customer service number and was greeted right away with a pleasant young woman who brought on an optician, Micheal. It's either a defect or the cheapest frames ever! Any other company will tell you about being "charged". As previously mentioned, you can click on the frame and add it to the “TRY AT HOME FOR FREE” cart, or outright select it and buy it. Customers are given 60 days to wear their new glasses and decide whether to keep them or not. Find a new pair today with our free Home Try-On program. It’s lightweight and exceedingly comfortable to wear, with adjustable nosepads and polarized, UV-blocking, scratch-resistant lenses. There isn’t an overwhelming amount of frame options, yet there are enough to match every taste and face shape. Aside from this, Liingo also employs a technology that seems futuristic even for a millenial used to the internet. I like the business model, but it didn't make good on promise. Would be interested to hear more about the quality of the particular kinds of lenses that Warby Parker uses. At the end of 2017, the company was acquired by 1-800-Contacts (where the CEO worked for years before founding Liingo). I even have the app and I didn't even get a notification. Paid $95 for a pair of glasses that hurt my eyes. The products we recommend offer clear and valuable benefits. Overall, their frames are of decent quality and seem to live up to normal daily wear and tear. Seemed like an easy enough fix so I took them back to warby to get them fixed and was told that since one of the screws was ‘stuck' inside the frame it was ‘impossible' to retrieve and all I could do was buy a new pair for about $225. He wears them on days he's not wearing contacts. This is after 2-3 week ordering period. You just need to contact them at [email protected], text 82020, or call 1-800-430-EYES. AND refusing to refund. Original review: Nov. 13, 2020. Their software then super-imposes your desired frames on your face, giving you a pretty accurate picture of how you would look wearing it. At the time of writing this review, there are 61 sunglasses, 48 men and 77 women’s options to choose from. Some companies use poor lens material i suspect. PLEASE pay attention to the bad reviews Warby Parker has received as ALL of them are correct... why beat a dead dog with another BAD review. This gives the company more information about your prescription. Sadly, delivery on promises was lacking. Speaking the right “lingo” in words can convey ideas in a personalized way, just like Liingo glasses are used to express oneself fashionably with spectacles. Strong on promise, short on delivery. If your PD wasn’t measured by your optometrist, they do have a PD tool that helps you measure it using your webcam. After sending the information I'd get another email stating can't find your order again. Ordered a new pair because my prescription changed and the quality has gone WAYYYYYY DOWNNNN despite being the same price. Each lens is made from a quality polycarbonate material, which is 12 times more resistant to damage than your regular plastic version. Due to the horrible customer service experience of them not even wanting to make this right, I will not be using Warby Parker again. They also have a few extra lens and treatment options: The straightforward and easy-to-understand price structure is definitely one of Liingo’s strengths as a brand. They do not refund. Co-founders Douglas Harris and Peder Singleton wanted to make shopping for glasses online easy and affordable while still making you look good. This part is a bit weird as they don’t even have basic test lenses in there, but at least you get to try the frame out to see how it fits your face. Find out how to get a coupon for 25% off your Liingo Eyewear purchase, and why I think they’re a great alternative to Warby Parker for prescription eyeglasses, especially while working from home. I did not pay for expedited shipping. Warby Parker is very quick to request payment and very slow to deliver a promised product. I ordered progressives and could not see out of them. Save the heartache and go to a better provider. In addition to their home try-on, Liingo also offers a virtual try-on where you can see yourself with a selected frame superimposed on your face. You can also search by frame shape, color, size, and material. Everything that's included. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I've worn them for 35 years and never experienced anything like this. Liingo’s selection is not vast, though it is growing steadily. Liingo’s sunglasses are a bit more expensive – they start at $129 and go up to $179 – but that includes single-vision Rx lenses too. Warby Parker ranks 34th among Eyeglasses sites. I bought my 18 yr old's glasses 5 1/2 mos ago. Review of Blokz by Zenni Zenni is known for low cost frames and prescriptions (some of their glasses start at less than $10 – but add ons can quickly move the price up into a more “normal” online glasses range). Learn about Warby Parker culture, salaries, benefits, work-life balance, management, job security, and more. We use cookies for analytics, personalization, and ads. For example, the Murray and Peyton options are unisex and can be selected on both menus. They’re open 7 days a week (9AM-9PM EST) via live chat, telephone (1-800-430-EYES), or through their contact form. All frames come in multiple colors, and several pairs are available as eyeglasses or sunglasses. Warby Parker, a company whose founders were tired of the eyewear industry being dominated by a single company that was keeping the prices of eyeglasses high and reaping huge profits from consumers of prescription eyeglasses who essentially have no other option. This is really helpful so you don’t waste time trying on glasses that are either too small or large. You’ll also need to enter credit card details in order to get the trial frames, but you won’t be charged anything. I have tried to reach out to customer service and they refused to assist. Of the half dozen emails I received none were from the same person! My glasses do not fit. He's excellent with assisting and I can't wait to get back to pick out my new frames!!" I ordered the Blair and Haskell glasses from Warby Parker. Whether you’re looking for eyeglasses, sunglasses or contacts, Warby Parker is worth checking out. It took me 6-7 tries to get them to measure my PD and by the 7th time I gave ip and cancelled my order. The nice thing about polycarbonate lenses is that they already have UV-protection built into them. It was possible to test those frames with your actual prescription for 10 days. Warby Parker is a new company operating in a new way. Reviews from Warby Parker employees about working as an Optician at Warby Parker. I did that, and they still said the problem was the prescription, so I went to another optometrist who also said the prescription was good. The company name is a reference to a form of self-expression. Email system has no response, no receipts sent out, online chat doesn't work, and phone takes 20-40 minutes to reach someone every time who is no help. WP provides the option to upload your prescription on the website, after you select your frames. Nearly a month has passed since I ordered my 2 pair of glasses and have yet to receive anything but them needing more information. Twice now I have not received the glasses. If this company would learn to communicate with their customers, most of these negative reviews wouldn't exist. Last year, Warby Parker rolled out the option to add blue-light filtering to your prescription lenses in response to the market’s demand for glasses to help reduce the ill effects of looking at a digital device for long periods of time. They started their company to be an alternative to the high prices not only by the optical … They were fast, helpful and the product is FLAWLESS. I was told I could and I would be "billed", meaning receiving an invoice to pay, as soon as they got the other four lenses back. 5 Things to Know Before Ordering from Warby Parker. Gain trust and grow your business with customer reviews. Warby Parker is great, but they don’t have everything. Because they design and make all their own glasses, they can offer competitively priced, fashionable frames including prescription lenses. I've had 5 different emails from 5 different employees. Most reviews we were able to find outside of our own experience are very positive, though a few people did complain about some frames feeling uncomfortable around the ears. COVID update: Warby Parker has updated their hours and services. The amount of time it would take to leave me a voice mail would be amount the same amount of time to send an email. Keep in mind that you won’t find any designer brands here. I'm just hoping my frames hold up, as I have read that many people have had horrible luck with their frames breaking. If you’re not happy with the selection, you can simply return the glasses for free. Hayden is available in medium width If your face is average in size, which is the most common option, this frame should fit you well. It's not their fault that you sat on your glasses. Warby Parker sells its own line of designer prescription glasses and sunglasses. Micheal looked at my order, compared it to my prescription and stated unequivocally that they screwed up, he knew exactly why, and that they would replace them right away. Well anyways, I had asked if I could just keep the frames I loved and give them to my eye doctor as I was going to have them put the lenses in since it is completely covered by my insurance. 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